FREQUENTLY ASKED QUESTIONS
Model. AP100
Airflow is significantly reduced.
Air purifier will not turn on or respond to button controls?
Check to see if the power cord is damaged. If it is, stop using the air purifier and contact Customer Support.
Plug the air purifier into a different outlet.
The air purifier is malfunctioning. Contact Customer Support.
Make sure the filter is removed from its packaging and properly in place.
Tap fan speed button to increase the fan speed.
Leave 15 in / 38 cm of clearance on all sides of the air purifier.
The pre-filter may be clogged by large particles, such as hair or lint, blocking airflow. Clean the pre-filter.
Replace the filter.
Plug in the air purifier.
Strange smell coming from the purifier.
Air purifier makes an unusual noise while the fan is on.
Make sure the filter is properly in place with plastic packaging removed.
Make sure the air purifier is operating on a hard, flat, even surface.
Replace the filter
The air purifier may be damaged, or a foreign object may be inside. Stop using the air purifier and contact Customer Support. Do not try to repair the air purifier.
Clean the filter or replace if necessary.
Contact Customer Support (see 15).
Make sure not to use your purifier in an area with high humidity or while diffusing essential oils.
Filter reminder light is still on after replacing the filter.
Reset the Check Filter Indicator .
Poor air purification quality.
Tap fan speed button to increase the fan speed.
Make sure no objects are blocking the sides or top of the air purifier (the inlet or outlet).
Make sure the filter is removed from its packaging and properly in place .
Close doors and windows while using the air purifier.
Make sure the room is smaller than 219 ft² / 20 m². The air purifier may not be as effective in larger rooms.
Replace the filter .
Filter reminder has not turned on within 8 months.
This light is a reminder for you to check the filter and will light up based on how much the air purifier has been used. If you don’t use your air purifier often, it will take longer to turn on.
Filter reminder light turns on before 6 months
This light is a reminder for you to check the filter and will light up based on how much the air purifier has been used. If you run your air purifier frequently, it will turn on sooner.
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If your problem is not listed, please contact Customer Support: info@dayette.com.